Privacy Policy

We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you shop at officialroqsolid.com.

Information We Collect

When you place an order or interact with our store, we may collect:

• Contact Information — name, email address, phone number

• Shipping Information — delivery address, city, state, ZIP, country

• Order Information — items purchased, order history, transaction details

• Device & Browsing Data — IP address, browser type, pages visited, referring URLs

• Communications — messages you send us via email or contact forms

How We Use Your Information

We use your information solely to operate and improve our store:

• To process and fulfill your orders

• To send order confirmation and shipping notifications

• To respond to customer service inquiries

• To improve our website and shopping experience

• To comply with legal obligations

• To send marketing emails (only with your consent — you can opt out anytime)

Third-Party Service Providers

To operate our store, we work with trusted third parties who help us fulfill orders and process payments. These include:

• Printful — our print-on-demand fulfillment partner who receives your name and shipping address to produce and ship your order

• Payment Processors — we do not store your payment card details; transactions are processed securely by our payment provider

• Shipping Carriers — UPS, USPS, FedEx, DHL, and others used to deliver your order

These providers only receive the data necessary to perform their specific service and are not permitted to use your information for any other purpose.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve functionality. You can disable cookies in your browser settings, though this may affect certain features of the site.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records may be retained for up to 7 years for tax and legal compliance purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Opt out of marketing communications at any time

• Data portability (receiving your data in a portable format)

To exercise any of these rights, contact us at support@officialroqsolid.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your personal information. We do not sell your personal data to third parties.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top of this page. Continued use of our site after changes constitutes your acceptance of the updated policy